Special Restructuring Cancellation Policy

1. Membership Pause Policy

         Pauses do not constitute refunds. Pauses allow a member to forego being billed their designated membership fee for an                         upcoming portion of the season as outlined below:

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• Eligibility

  • Members on a Monthly Fee Schedule: Eligible for up to two (2) month-long pauses per season

  • Members on a Half Season Fee Schedule: Eligible to pause first half-season period (March-June) if Pause/Cancellation form submitted by February 1st. Eligible to pause second half-season period (July-October) if Pause/Cancellation form submitted by June 1st.

  • Members on a Full Season Fee Schedule: Ineligible for pauses as full season fee has been paid upfront. 

• Pause Requirements

  • All pause requests must be submitted through the official QCTC Pause/Cancellation Form.

  • Pause requests must be submitted at least 30 days before your next scheduled billing date.

  • Pauses are not retroactive.

• Pause Notes

  • Half Season and Full Season memberships are prepaid and non-refundable.

  • If a member pauses their membership for the second half-season period or for the last month of the season, their spot in the QCTC Inner Court will be reserved for the following season.

  • Membership exclusive benefits such as Open Plays, Member's Clinics, and Members-Only Signature Experiences are suspended during the pause period. Signature Experiences that are open to the public may be attended during a pause

       

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    II. Membership Cancellation Policy

         Cancellations do not constitute refunds. Members may cancel their QCTC Inner Court Membership subject to the following             terms:

• 30-Day Written Notice Required

  • Cancellations require 30 days written notice prior to the next scheduled billing date.

  • Cancellation requests must be submitted through the official QCTC Pause/Cancellation Form.

  • Email, text message, or verbal notice does not constitute official cancellation.

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• Billing

  • Members are responsible for all charges incurred prior to the effective cancellation date.

  • No refunds will be issued for partial months or unused benefits.

  • All memberships (Monthly, Half-Season, and Full Season) are non-refundable.

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• Effective Date

  • Membership remains active during the 30-day notice period.

  • Members retain access to benefits until the cancellation effective date.

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    III. Membership Pause/Cancellation Form

        By submitting the Pause/Cancellation Form, you confirm that:

• You understand the applicable notice requirements.

• You understand that season memberships are non-refundable.

• You acknowledge that cancellation is not effective until confirmation is received. Your submitted Pause/Cancellation form will be reviewed for compliance with these policies and you will be notified of your confirmed pause or cancellation within 7 days. If your pause or cancellation request does not meet the requirements, you will be notified of next steps. 

• You agree to these terms and conditions.